Black Phoenix FAQs

1. What makes the Black Phoenix online store different from other abaya stores?

High-quality and unique designs are theassets that make us stand out from the crowd. Unlike other stores, Black Phoenix stocks complete abaya sets, including abayas, Kaftans, sheilas, belts, and accessories.

2. Which countries do you ship or deliver to?

We ship our abaya sets to the UAE and Saudi Arabia.

3. Do you have a physical store? 

We do not have a physical store for customers looking for abaya sets. The main reason is that we do not want to limit ourselves to selling only to the local market. We at Black Phoenix, a reliableonline store,have a business objective to target a wide audience by providing the best experience for our customers.

4. Where is Black Phoenix located?

Black Phoenix is located in Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E.

5. How can I return or exchange my order?

No exchanges or refunds are permitted.If we make a mistake with the order, we'll replace it within 7–10 working days, provided you let us know within 7 days of the delivery date.

6. Is there any cancellation policy?

Once you place an order with Black Phoenix, you cannot change or cancel it.

7. What are your payment methods?

Our payment methods include credit cards and ApplePay.

8. Are my details secured?

We respect user privacy and confidentiality. Black Phoenix ensures data privacy and security aremaintained. We use best practices for online security. There is nothing to worry about as we use safe and robust payment systems to safeguard sensitive financial data.

9. How long will it take to receive my order?

Shipping within the UAE takes 2 to 3 working days by a third-party courier company.

10. Do I need to create an account to place an order?

You can make use of the option to check out as a guest without creating an account. However, we do require an email address and phone number for tracking purposes.

11. What if I ordered the wrong size and want to change it?

If you have ordered the wrong size and wish to change it, there is no way to modify it or replace it after delivery. Hence. Kindly ensure you select the correct size before placing your order or adding to your cart.